Receptionist / Administration Support

Job Title – Receptionist / Administration Support

Location – Ulverston / Barrow-in-Furness

Hours – Full time (9am-5pm Monday to Friday), part-time considered

Salary – Based on experience

We are looking for a friendly, professional and highly organised Receptionist & Front of House team member who will be the first point of contact for clients, visitors and callers, creating a warm and professional first impression while ensuring the reception area and day-to-day front-of-house function runs smoothly.

The role will suit someone who enjoys working with people, is confident communicating with a wide range of individuals and can remain calm and organised when managing competing demands.

The successful candidate will work closely with solicitors, support staff and the wider administration team to provide an excellent client experience.

Key Responsibilities

• Welcome clients and visitors to the office in a warm, professional and helpful manner.
• Ensure all visitors are greeted promptly and directed to the appropriate member of staff.
• Handle incoming telephone calls professionally, efficiently and courteously.
• Take accurate messages and ensure they are passed to the appropriate person promptly.
• Manage client arrivals for appointments and meetings.
• Maintain a high level of confidentiality and professionalism when dealing with clients and sensitive information.
• Receive, sort and distribute incoming post and deliveries.
• Prepare and send outgoing post and courier items.
• Assist with scanning, photocopying, printing and general administrative tasks.
• Assist with general office administration as required.
• Support colleagues across the firm during busy periods.

Required Skills:

• Has previous experience in a reception, front-of-house, customer service or administrative role.
• Is confident and professional when dealing with people face-to-face and over the telephone.
• Has excellent communication and interpersonal skills.
• Is organised and able to manage competing priorities.
• Has a calm and positive approach, particularly when the office is busy.
• Is approachable, friendly and genuinely enjoys helping people.
• Has excellent attention to detail.
• Understands the importance of confidentiality and discretion.
• Is comfortable using Microsoft Office and standard office systems.
• Is willing to learn and develop their knowledge of the legal environment.
• Works well as part of a team and is happy to support colleagues when required.

Previous experience within a legal environment would be advantageous but is not essential. We are particularly interested in people who demonstrate excellent customer service skills, professionalism and a willingness to learn.

Our Values

Our values underpin how we work with our clients and with each other:

Communication – We communicate clearly, openly and respectfully.

Responsive – We respond promptly and take responsibility for providing an excellent service.

Empathy – We listen, understand and treat people with kindness and respect.

Pragmatic – We focus on practical solutions and make things as straightforward as possible for our clients.

We are looking for someone who shares these values and will bring them to life in every interaction.

Why choose us?

• A friendly and supportive working environment.
• The opportunity to work within an established and growing local law firm.
• As an employee-owned firm we offer a unique business structure where everyone’s contribution matters and all employees share the firms success through tax-free profit distribution in addition to a competitive salary and benefits package.
• Opportunities for training and professional development.
• A varied role with contact across different areas of the firm.

How to Apply

If you are friendly, organised and passionate about providing an excellent client experience, we would love to hear from you.

Please send your CV and covering letter to [email protected]

Progression Solicitors is committed to creating an inclusive and supportive workplace and welcomes applications from candidates of all backgrounds.